Hybuilt was using Xero accounting software to manage their entire business process, and included inventory and sales. They used whiteboards and other means to manage and track their vehicles. This system seemed to work fine in the initial phase. However, as the business developed and grew, it became difficult to manage everything efficiently.

Due to the business's growth, the team could not keep track of orders and delivery details.

Data had to be entered manually, which made it inefficient and also prone to mistakes.

Using whiteboards for scheduling and runsheet planning, it was hard to manage the vehicle delivery plans if any errors were made.

Customers would often choose to pick up from the store, and other customers wanted products delivered. There was a lot of confusion in this system. It was difficult to coordinate with each customer, manage trucks, and prepare orders to be picked up.

It also became increasingly difficult to track the customers' deliveries and take their delivery instructions into consideration.

At the same time, concrete sleepers were being produced in the factory along with a number of other products.

Thus, it became difficult to keep track of the raw material in the inventory and the use of raw materials and tracking items in the warehouse.